Simple, Honest Fees
No surprise charges. Diagnostic fee collected upfront to secure your appointment. Repair quotes given after inspection.
Remote — No Visit Needed
- Phone or video call with our expert technician
- Evaluate & diagnose the issue remotely
- Basic settings, resets & adjustments resolved on the spot
- If parts needed — we order & schedule on-site visit
- On-site inspection & assessment
- Written repair quote
- Same / next-day availability
- Repair included if no parts needed
- In-depth diagnostic assessment
- Itemized repair estimate
- Priority scheduling
- Repair included if no parts needed
- $100 credited toward repair if parts required
- All equipment types covered
Cancellation & Rescheduling Policy
Cancellations — Full Refund
If you cancel your appointment with at least 24 hours' notice, you will receive a full refund of your diagnostic fee. No questions asked.
Cancellations under 24 hours
Cancellations made with less than 24 hours' notice will forfeit the diagnostic fee. This covers the technician's time, scheduling, and travel preparation already committed to your appointment.
Rescheduling
Reschedule with 24+ hours notice at no charge. Between 12–24 hours, we'll honor one free reschedule as a courtesy. Under 12 hours, the request is treated as a cancellation and the fee is forfeited.
No-Show Policy
If our technician arrives and no one is available at the location, it will be treated as a same-day cancellation. The diagnostic fee is forfeited and a new booking will be required. Also in case a wrong address is provided it will be considered the same.
Exceptions — We Understand Life Happens
We work primarily with seniors and caregivers, and we know that medical situations arise without warning. If a cancellation or no-show is due to a medical emergency or hospitalization, contact us as soon as possible and we will work with you on a case-by-case basis — either a credit toward a future visit or a partial refund at our discretion.